ELP Arbuthnott McClanachan signs up to new ESPC charter

The ESPC has launched a new charter that aims to raise standards in the property industry and to provide commitment to customer excellence.

The ESPC expects companies that have signed up to their charter to raise the bar in terms of expertise and customer service. The charter encompasses all elements of property transactions for both home buyers and sellers.

Clients who choose a solicitor and estate agents firm that has signed up to the charter guarantees 2-factor quality regulation to provide excellence in client care. These firms are already regulated by the Law Society of Scotland and are duty bound to do their best for their client. The ESPC Charter now raises that bar even higher.

Benefits of choosing a chartered firm

The property solicitors and estate agents at ELP Arbuthnott McClanachan have always aimed to provide their customers with excellent service, however, we feel by committing to the ESPC’s new charter it shows our commitment to high standards of expertise and service. It also gives new clients the confidence that we are a company that can be trusted to work in their best interests.

By choosing an ESPC chartered firm, every part of your transaction will be carried out by the one firm as we have estate agents and specialist conveyancing solicitors.

The ESPC charter states:

The ESPC Charter for home sellers

• At all stages of the property transaction, home sellers can benefit from using a Chartered firm.
• In the initial property marketing stages, you can expect to be updated quickly and efficiently on what is happening and what you need to provide, and an individual will be assigned to guide you through the sale.  
• Full transparency on the valuation, fees, and services that the solicitor estate agent firm will provide will be detailed as standard.  
• The extensive ESPC past sales archive is uniquely available to solicitor estate agents who are part of our network, and this detailed wealth of information is vital in providing accurate valuations by our firms to their clients. Chartered firms have committed to ensuring this is utilised fully in your sale and that the archive is fully up-to-date.
• The conveyancing team (who handle the legal process of transferring a property from one person to another) will be introduced and you’ll be asked about documents that will make your sale progress more easily, such as building warrants, alteration documents etc.  
• Enquiries will be handled promptly, and feedback will be provided regularly to keep you up to date with how your sale is progressing.  
• In addition to the high level of service you can expect with your property marketing, when it comes to the legal transfer of the property, the sale conveyancing will be completed to a high standard. You’ll be provided with full transparency on fees from the outset and have clear timelines provided with regards to accepting offers and transferring title deeds.  

The ESPC Charter for home buyers

You’ll get a full breakdown of the costs involved which will include the legal fees, LBTT (indication) and additional costs. In addition, your conveyancing solicitor will ensure that the required identity checks are completed prior to an offer being submitted wherever possible.

You’ll get a named person within the firm to be your main point of contact and provide expert advice on the purchase based on market knowledge and up-to-date property comparisons. All ESPC firms have access to the extensive ESPC archive, which provides an invaluable source of reference when making offers, providing real-time updates on the market. Your Chartered solicitor estate agent will ensure that this knowledge is used to help in making the right offer on properties to suit your individual circumstances.

If you are thinking about buying or selling a new home and want to use a firm of solicitors and estate agents that are committed to the high standards set in the ESPC charter, then please do get in touch.